Comfort Dental - Garland

Ameryss Edited 2 months ago

Customer service and front desk was great. However when I called for a new patient appointment I said I was calling for a cleaning. I was not told that I would first be seen for x-rays and then needed to schedule my cleaning services separately. I did not have this experience at the other comfort dental. I do not have enough time to take time off from work for two separate appointments now when I go back in I will do so with unpaid work time. my appt for x-rays and wait time was well over one hour. I find that unacceptable as I arrived 15 mins early. Had I known this was the process I would have made an appointment elsewhere to get my dental work done in one session. Perhaps that is why they didn’t mention it to me when i made the appointment. I still may take my dental cleaning to another location as I felt like this office was not transparent therefore lacking trust and my ability to confidently follow through.

T. Hobbs 6 months ago

I’m really going to just put this out here. Maybe 🤔 there’s different strokes for different folks. But when it comes to friendliness they are cool but when it comes to procedures I can’t understand if I’m a patient or experiment. So I got two crowns replaced and of course they gave me temps.. the following day my temps fell out! The tech with the red hair just had too much trouble with getting the job done so she called the dentist and I’ll say it was still not the experience I expected considering all these wonderful reviews. Also I had gotten a deep cleaning and that tech did not! I repeat did not numb my gums.. she scraped and scratched blew water and air in my mouth but did not dumb my gums when I left I had blood all over my gums and was told don’t brush too hard because my mouth is still tender. Smh 🤦🏽‍♀️ . So I do not know if it’s me or the office. Again customer service is a smile 😊 and thanks ☺️ but procedure wise I’m not down for it.

Victoria 6 months ago

I had a family member with severe pain from a wisdom tooth. It was a Saturday and I was trying to find a local dentist that could see us at 11am. I walked into another location in Rockwall and they turned us away. They said the soonest they could see him would be Monday afternoon. We then called this location and they told us to come in. We were seen promptly, everyone was so nice and welcoming. The consultation was affordable and the issue was addressed. We were scheduled a quick appointment to have the wisdom tooth removed. I appreciate the options given to pay for someone that doesn’t have insurance such as Klarna or Affirm. I can’t wait to come back and see what the orthodontist side has available.

Drica Clark 8 months ago

Love love love Comfort Dental. I've been going to this dentist for years. Staff is very nice! Dr.Cook is a great doctor, always pleasant and sweet! Highly recommend Dr.Cook if you're looking for a great orthodontist.

Odis Stroud Edited 8 months ago

My Doc is a veteran. He took the time to listen to my concerns and work with the VA for approval. Great service, friendly staff and very helpful. 2nd visit very good service and friendly staff. Comfort Dental Garland continues to provide great service